Walgreens and policies
I lost my insurance card a few weeks ago. While in Walgreens it occurred to me that the last place I had it was there so I asked if they had a lost and found for such things. To my surprise they had a stack 3 or 4 inches thick of insurance cards, driver's licenses (several out of state), social security checks and other valuable personal items at the pharmacy.
Unfortunately I didn't find my card in the stack (I've since gotten a replacement). I asked the person behind the pharmacy counter if they planned on returning all these things to their owners, considering all the personal information that is needed to do so is printed right on the face. She told me "no," they just usually keep them around until people come back for them. I pointed at one social security check and commented that someone might appreciate the effort in returning such a thing. She seemed oblivious to the impact that a lost check might have for someone.
I walked away and ran into an assistant store manager. I asked him if they had a policy to return lost items such as the stack in the pharmacy. He also said no, and tried to go on his way. I continued my query, noting that there were checks and out of state licenses there and they ought to try to return them if they can. He backed up his previous assertion and said "we don't really do that," and hurried off.
I e-mailed Walgreen's customer service via a form on their website. That was last week, I've yet to get any response other than the automated "thanks for your comments." Their TV commercials tout that "we don't live in a perfect world, that's why there's Walgreens." In this case it doesn't seem like Walgreens is doing much to make it better.
Technorati tags: Springfield MO, Walgreens, Customer Service